Contact Us / Customer Support
If you have account, deposit/withdrawal, promotion or technical issues, please contact us using any of the following methods. We provide customer support in Chinese, English and Malay, WhatsApp is recommended for instant response.
Instant Support (WhatsApp)
We recommend using WhatsApp for fastest response. Click button below to open WhatsApp with sample message, remember to replace YOUR_USERNAME with your member username.
Support Hours: Daily 09:00 - 02:00 (subject to platform announcements)
Common Usage Scenarios (examples can be copied to WhatsApp)
- Account Issue:
My account: YOUR_USERNAME, unable to login, please assist. - Withdrawal Issue:
Withdrawal application number: 123456, exceeded 2 hours not received, please assist verification. - Promotion Claim:
I want to claim JOKER lights reward, Account: YOUR_USERNAME, Date: 2025-12-01.
Email / Mail Support
If you need to submit proof documents (KYC, bank receipts, etc.), please use email to send to customer support email and indicate your account in subject.
Email: [email protected]
Sending Example (Email Subject / Body)
Subject: [Withdrawal Issue] Account: YOUR_USERNAME — Withdrawal Number 123456
Body: Please describe issue, screenshots, withdrawal amount, bank information and contact mobile, customer support will process within 24–72 hours (high priority issues prioritized).
Register Now
Register as a new member with YES2WIN, get RM10 welcome bonus immediately, and enjoy exclusive promotions.
New Member Registration
- Get RM10 welcome bonus upon registration
- Enjoy exclusive promotions
- Fast withdrawal, safe and reliable
Support Instructions & Processing Time
- Priority: Withdrawal and security issues prioritized (please include bet number and screenshots).
- Processing Time: WhatsApp instant, Email 24–72 hours (usually reply within 24 hours).
- Review Materials: If KYC or bank receipts needed, please attach clear materials in first response to speed up review.
Still Have Questions? We're Here to Help
If FAQ doesn't have the answer, contact us via:
- WhatsApp: +60 11-2105 5359
- Email: [email protected]